Knowledge Base
Glossary
Plain-English definitions for the terminology used across UGRADO.
- Bonus Abuse
- Taking advantage of bonus offers in ways that violate the terms, such as creating multiple accounts to claim the same bonus.
- Cashback
- A refund of a percentage of your net losses over a set period, credited back to your account.
- Deposit Limit
- A setting that caps the amount of money you can deposit into your account within a day, week, or month.
- e-Wallet
- A digital wallet service (like Touch ’n Go or GrabPay) that lets you deposit and withdraw funds instantly.
- Free Spins
- Complimentary spins on a slot machine that let you play without wagering your own balance.
- House Edge
- The built-in advantage that the casino has in any game, expressed as a percentage of each bet.
- KYC
- Know Your Customer process where the casino verifies your identity, address, and payment method to prevent fraud.
- Live Dealer
- Real human dealers streamed online who run table games like blackjack or roulette in real time.
- Malaysian Ringgit (MYR)
- The official currency accepted by most local online casinos, displayed as MYR on the platform.
- Maximum Bet
- The highest wager allowed per spin or round on a particular game while using bonus funds.
- Minimum Deposit
- The smallest amount required to fund your account to claim a welcome offer or start playing.
- No Deposit Bonus
- A free bonus credited to your account just for signing up, allowing you to try games without spending your own money.
- Progressive Jackpot
- A prize pool that grows each time the game is played and can be won randomly or through a special combination.
- Provably Fair
- A system that uses cryptographic algorithms to let players verify that each game result was random and not manipulated.
- Referral Bonus
- A reward you receive when you invite a friend to sign up and they make their first deposit.
- Responsible Gambling
- Practices and tools designed to help players stay in control and avoid problem gambling behavior.
- RNG
- Random Number Generator, a software routine that ensures the outcome of each spin or card draw is completely random.
- RNG Certified
- Approval from an independent testing lab that confirms the Random Number Generator works correctly and fairly.
- RTP
- Return to Player percentage that shows how much of total bets a game pays back to players over time.
- Self-Exclusion
- A voluntary option that lets you block yourself from accessing the casino for a chosen time period.
- Session Limit
- A control that restricts how long you can stay logged into your account in a single session.
- Volatility
- A measure of how often and how much a slot game pays out; high volatility means bigger but less frequent wins.
- Wagering Requirement
- The number of times you must bet the bonus amount before you can withdraw any winnings from it.
- Withdrawal Limit
- The maximum amount you can cash out from your account within a given time frame, set by the casino.
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